Newly-purchased, exclusive Scout-label items may be returned at customer's expense within 15 days, if new and unused, for store credit or a refund minus 25% restocking fee that is contingent on inspection. Floor models, items from online or in-store warehouse sales, custom orders, and vintage items are sold in ‘as-is’ condition with all sales final and no returns. Vintage items will show imperfections consistent with their age, and buyer should assume no restoration work has been performed by Scout unless an agreement has been made for specific refinishing services. Listed pricing for any item purchased online or in the studio does not include shipping, packaging, or refinishing costs unless expressly noted. Sales discounted 25% or more off of regular price are final and not refundable.
Outside conditions beyond the control of Scout can affect the life expectancy of any furniture, and Scout neither assumes nor offers any warranty on Scout-label, vintage, or refinished/reupholstered items after they are retrieved from its studios.
Your order is typically shipped within 10-15 business days, but in rare circumstances, up to 4 weeks. Preorders will ship within the same timeframe once received by Scout. When possible, we arrange shipping with our in-house White Glove Delivery Team. White Glove Delivery includes bringing the item into your room of choice, unpacking and assembling as required, and removing all packaging materials.
In some cases, we arrange shipping through a trusted third-party provider, in which case the third-party will contact you for delivery. On request, customers may also coordinate their own shipping directly with the carrier of their choice by making all arrangements for pick-up and packaging requirements.
It is the buyer’s responsibility to inspect upon delivery, and to refuse receipt of any items not in satisfactory condition.
Customer pick-ups for all sales must be made at Scout's warehouse location at 1272 Security Dr., Dallas, TX 75247, with the exception of small accessories, as-is vintage pieces, or Howell Street showroom floor models (not returnable). Pick-up hours are Monday-Friday 10am-5pm. Purchased items left at Scout over 10 business days without payment for additional services will be assessed a daily storage fee of $10 per item per day, billable upon pick-up. Items left over 30 calendar days will become the property of Scout Design Studio, with no credits or refunds issued.
For reupholstery, clients acknowledge that yardage quotes are provided to the best of our ability without shorting the piece in question. Due to volume and space constraints, Scout will not be responsible for the handling and return of excess client fabric. Deposits made for any work are not refundable if an order is cancelled. If an order is cancelled before shipment, that deposit or payment will be returned to the customer as a store credit which can be used for future purchases at Scout Design Studio.