New and unused, exclusive Scout-label items may be returned at customer's expense within 15 days of received date for store credit or a refund minus 25% restocking fee. Floor models, sale items, custom orders, and vintage items are sold 'as-is' condition with all sales final and no returns. Vintage items will show wear consistent with their age. Buyer should assume no restoration work has been performed by Scout unless otherwise specified. Listed price for all merchandise does not include shipping, packaging, or refinishing costs unless expressly noted. Sales discounted 30% or more off of retail are final and non-refundable.
External conditions beyond the control of Scout can affect the life expectancy of products. Scout neither assumes nor offers any warranty on Scout-label, vintage, or refinished/reupholstered items after they are retrieved from Scout Design Studio.
Scout will ship through our in-house delivery team or through trusted third-party shippers, with delivery time to most locations within the US of 10-15 business days, but in rare circumstances, up to 4 weeks. When possible, we arrange shipping with our in-house White Glove Delivery Team. The delivery team will unpack and move your order to nearest indoor location (entryway, hallway, etc.) and dispose of all packaging. It is the buyer’s responsibility to inspect upon delivery, and to refuse receipt of any items in unsatisfactory condition. Clients using a third-party receiver acknowledge the receiving party takes full responsibility for the condition of pieces upon delivery if no defects are documented directly with the carrier. Upon request, customers may also coordinate their own shipping directly with a preferred carrier by making all arrangements regarding pick-up and packaging requirements. Carriers arranged by customers take responsibility for item condition at the point of pick-up.
Customer pick-ups for all sales must be made at Scout's warehouse location at 1272 Security Dr., Dallas, TX 75247, with the exception of small accessories, 'as-is' vintage pieces, or showroom floor models. Pick-up hours are Monday - Friday 10am - 4pm. Purchased items left at Scout over 10 business days without payment for additional services will be assessed a daily storage fee of $10 per item per day, billable upon pick-up. Purchased items left over 30 calendar days will be reassumed as property of Scout Design Studio, with no credits or refunds issued.
For reupholstery, clients acknowledge that yardage quotes are provided to the best of our ability without shorting the piece in question. Due to volume and space constraints, Scout will not be responsible for the handling and return of excess client fabric. Deposits made for any work are not refundable if an order is cancelled. If an order is cancelled before shipment, that deposit or payment will be returned to the customer as a store credit which can be used for future purchases at Scout Design Studio.