Newly-purchased, exclusive Scout-label items may be returned at customer's expense within 15 days, if new and unused, for store credit or a refund minus 25% restocking fee that is contingent on inspection. Floor models, items from online or in-store warehouse sales, custom orders, and vintage items are sold in ‘as-is’ condition with all sales final and no returns. Vintage items will show imperfections consistent with their age, and buyer should assume no restoration work has been performed by Scout unless an agreement has been made for specific refinishing services. Listed pricing for any item purchased online or in the studio does not include shipping, packaging, or refinishing costs unless expressly noted. Sales discounted 25% or more off of regular price are final and not refundable.
Outside conditions beyond the control of Scout can affect the life expectancy of any furniture, and Scout neither assumes nor offers any warranty on Scout-label, vintage, or refinished/reupholstered items after they are retrieved from its studios.
Scout will contract shipping through a range of third-party providers, with furniture delivery time to most locations within the contiguous US states of 10-15 business days, but in rare circumstances, up to 4 weeks. It is the buyer’s responsibility to inspect upon delivery, and to refuse receipt of any items not in satisfactory condition. If using a third-party receiver, clients acknowledge the receiving party takes full responsibility for the condition of pieces at the point of delivery if no defects are documented directly with the carrier. On request, customers may also coordinate their own shipping directly with the carrier of their choice by making all arrangements for pick-up and packaging requirements. Carriers arranged by customers take responsibility for item condition at the point of pick-up.
Customer pick-ups for all sales must be made at Scout's warehouse location at 1272 Security Dr., Dallas, TX 75247, with the exception of small accessories, as-is vintage pieces, or Howell Street showroom floor models (not returnable). Pick-up hours are Monday-Friday 10am-5pm. Purchased items left at Scout over 10 business days without payment for additional services will be assessed a daily storage fee of $10 per item per day, billable upon pick-up. Items left over 30 calendar days will become the property of Scout Design Studio, with no credits or refunds issued.
For reupholstery, clients acknowledge that yardage quotes are provided to the best of our ability without shorting the piece in question. Due to volume and space constraints, Scout will not be responsible for the handling and return of excess client fabric. Deposits made for any work are not refundable if an order is cancelled. If an order is cancelled before shipment, that deposit or payment will be returned to the customer as a store credit which can be used for future purchases at Scout Design Studio.
Scout has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at firstname.lastname@example.org.
Which countries do you ship to?
International shipping is currently available WORLDWIDE from Scout. Our third-party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
Can I check the status of my international order?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.