Refund policy

New and unused Scout Label items may be returned at the customer's expense within 15 days of the received date for store credit, or a refund minus a 25% restocking fee. Outgoing shipping is non-refundable. Floor models, sale items, custom orders, and vintage items are sold 'as-is' condition with all sales final and no returns. Vintage items will show wear consistent with their age. Buyer should assume no restoration work has been performed by Scout unless otherwise specified. Listed price for all merchandise does not include shipping, packaging, or refinishing costs unless expressly noted. Sales discounted 30% or more off of retail are final and non-refundable.

External conditions beyond the control of Scout can affect the life expectancy of products. Scout neither assumes nor offers any warranty on Scout-label, vintage, or refinished/reupholstered items after they are retrieved from Scout Design Studio.