All Sales Final.
Vintage items are sold in ‘as-is’ condition with imperfections consistent with their age, and buyer should assume no restoration work has been performed by Scout unless an agreement has been made for refinishing services. Marked or listed pricing for any item purchased online through the Scout website or in the studio does not include shipping, crating, refinishing or enhancement costs unless noted on the item. As a courtesy, Scout will coordinate shipping through a range of third-party providers wherein pricing increases with both the size/weight and distance of shipments. Customers may also contract with the carrier of their choice for transportation. Scout assumes no responsibility for the condition of shipments handled by a third-party once they have departed the studio. It is the buyer’s responsibility to inspect upon delivery and refuse receipt of any items not in satisfactory condition. No merchandise purchased at Scout Design Studio can be returned, cancelled, or exchanged. Items left over 10 business days without payment for additional services will be assessed a daily storage fee of $10 per item per day, billable upon pick-up. Items left over 30 days will become the property of Scout Design Studio, and no credits/returns will be issued to the customer for this. Scout’s pick up hours are from 10am to 5pm, Monday thru Friday, and Saturday by appointment only between the same hours. Please contact Scout via email email@example.com by the Friday prior to appointment to guarantee said appointment. Scout assumes no responsibility for any item after it has left the studio or been installed outside of the studio.
Lacquer or any refinishing color or stain can vary from samples provided by Scout. Dimensions given on the website and in quotations are approximate. Variations in lacquer colors, stains, metals, fabrics or any other tool used for refinishing are possible. Removal/Retrieval/Pick-up of an as-is, refinished, reupholstered, new Scout-label item, or any item purchased from Scout Design Studio acknowledges that the product meets the customer’s satisfaction. This acknowledgement holds true in the event you (the customer) have a third-party service retrieve a purchased item on your behalf. All of the aforementioned terms in this paragraph apply to all items sold at Scout Design Studio.
Deposits made for any work are not refundable if an order is cancelled. If an order is cancelled before shipment, that deposit or payment will be returned to the customer as a credit which can be used for a purchase at Scout Design Studio.
Scout neither assumes nor offers any warranty on Scout-label items or refinished/reupholstered items after they are retrieved from its studios. Outside conditions beyond the control of Scout can affect the life expectancy of any furniture. These conditions, as well as how to care for refinished furniture, are detailed and can be provided if requested in a letter to the customer upon completion of a piece and/or project. If you did not receive this letter, please contact Scout via email at firstname.lastname@example.org
Your payment for purchase to Scout Design Studio acknowledges receipt of this invoice through electronic or printed means and acceptance of all terms and conditions as presented on this receipt and on the Scout website (www.scoutdesignstudio.com).